Refund policy

At Home Joy Haven, we strive to provide you with a delightful shopping experience for all your home and decor needs. We understand that sometimes, despite our best efforts, circumstances may arise that require a return or refund. Rest assured, our Refund Policy is designed to be fair, transparent, and customer-centric.

1. 30-Day Hassle-Free Returns: We offer a generous 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, you may return the item(s) within this period for a full refund.

2. Eligibility Criteria: To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received. Additionally, certain products, such as customized or personalized items, may not be eligible for return unless they are defective or damaged upon arrival.

3. Easy Return Process: Initiating a return is easy! Simply contact our customer service team at [customer.service@homejoyhaven.com] or call [Customer Service Hotline: XXX-XXXX] to request a Return Authorization (RA) number. Clearly mark this number on the package for swift processing.

4. Return Shipping: While we do not cover the cost of return shipping for general returns, we will bear the expenses if the return is due to a defect or an error on our part. Please ensure to use a reliable shipping method with tracking to guarantee the safe return of your items.

5. Refund Processing: Upon receiving the returned items, our quality control team will inspect them for eligibility. Once approved, we will initiate the refund process. Please allow 5-7 business days for the refunded amount to reflect in your original payment method.

6. Damaged or Defective Items: In the unlikely event that your order arrives damaged or with a manufacturing defect, please notify us within 48 hours of receiving the product. We will swiftly replace the item or provide a full refund, including return shipping costs.

7. Cancellations: You may cancel your order within 24 hours of purchase without incurring any charges. After this period, a cancellation fee may apply, depending on the order processing stage.

8. Customer Satisfaction Guarantee: At Home Joy Haven, your satisfaction is our priority. If you have any concerns or queries regarding your purchase, our dedicated customer service team is here to assist you. Reach out to us at [customer.service@homejoyhaven.com] or call [Customer Service Hotline: XXX-XXXX].